With an ECM system in place, a bank employee could query the system for the customer's account number and the number of the requested cheque. The cheque would be pulled and a copy made and mailed to the bank, which would then mail it to the customer. Under the old system, a customer request for a copy of a cheque might take weeks a bank employee had to contact the warehouse where the right box, file and cheque were located. Banks have converted to storing copies of old cheques in ECM systems from the older method of keeping physical cheques in warehouses. Infrastructure as a Service (IaaS): Online services which abstract the user from infrastructure details like physical computing resources, location, data partitioning, scaling, security, and backupīenefits to an organization include improved efficiency, better control, and reduced costs.A hybrid of both on-premises and SaaS components.
Software as a service (SaaS): Web access to information stored on a software manufacturer's system.
IIM refers to the management of content AND data, not just content itself." IIM is defined as "the strategies, methods, and tools used to create, capture, automate, deliver, secure, and analyze content and documents related to organizational processes.
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